1. How can I place an order?
Customers can select products on elitestrideusa.shop, add items to the shopping cart, and complete checkout with available payment methods.
Customers should review all order information, including product details, delivery information, and payment information before submitting an order.
2. What payment methods are accepted?
We accept VISA, MasterCard, AMERICANEXPRESS, DISCOVER, and other payment methods displayed during checkout.
All payments must be completed before orders are processed and shipped.
3. How long does order processing take?
Orders are usually processed and shipped within 1-3 days after payment confirmation.
Processing time may vary due to order verification, holidays, or other circumstances.
4. How long does shipping take?
Delivery usually takes 3-7 days after shipment depending on the destination and shipping carrier.
Customers may receive tracking information after the order has been shipped.
5. Can I return my order?
Yes. Customers may request a return within 30 days after receiving the order if the product meets the return requirements.
Products must be unused, unworn, in original condition, and include original packaging and included accessories.
6. When will I receive my refund?
Approved refunds are generally processed within approximately 3 days after the returned product is received and inspected.
The final refund arrival time may depend on the payment provider or financial institution.
7. Who pays return shipping costs?
Customers are responsible for return shipping costs for personal reasons, incorrect selection, change of mind, or other customer-related reasons.
ELITESTRIDE USA LLC covers return shipping costs for damaged, defective, incorrect products, or issues caused by our company.
8. How can I contact customer service?
Customers can contact us using:
Address:
1412 E 64TH ST,LONG BEACH, CA 90805
Phone:
+1 8573675791
Email:
CHAZLENE@elitestrideusa.shop
Customers should provide order information when contacting customer service to receive faster assistance.